CA Privacy — RoboBurger ™

CA Privacy Policy

Last Updated: September 13, 2023

Welcome to the Privacy Policy of RoboBurger! We've established this policy to ensure that you understand how we handle your personal information. RoboBurger is committed to safeguarding your data, which we collect through our interactions with you and our various products, services, events, and programs. This includes our website, www.theRoboBurger.com (the "Website"), RoboBurger mobile applications (the "Mobile App"), associated websites, mobile apps, digital properties, other websites, mobile apps, and digital properties linked to this Policy, as well as online and offline services, including RoboBurger physical locations and self-service devices (e.g., kiosks) (each a "Service," collectively, the "Services").

In this Policy, references to "RoboBurger," "we," or "us" pertain to RoboBurger Enterprises, LLC, along with its affiliated companies, including parent companies, subsidiaries, and those operating the Services. Our privacy practices extend to our restaurants branded as 'RoboBurger' in the United States of America (excluding those located in airports, train stations, arenas, museums, stadiums, roadside rest areas, and other locations operated by our licensees). Please note that RoboBurger licensees have their own privacy policies governing the information they collect.

Before using our Services, please review this Policy and our Terms of Use. If you disagree with the Terms of Use or this Policy, kindly refrain from using our Services.

The Information We Collect

Information You Provide to Us

When you engage with us through the Services, we may collect several types of information from you. Here's an overview of the common types of information you may provide:

Information from Patrons (Guests) and Account Holders

Account and Profile Creation: When you create an account for using the Services, we may collect your contact information (such as your name, phone number, and email address), additional registration and profile details (like your birthday and dietary restrictions), and payment information, including ZIP code.

Order Information: Placing an order through the Services involves sharing order details, such as the type and quantity of food or other products, dietary restrictions, pickup or delivery preferences, location details, address, instructions, and contact information (including name, phone number, and email address), along with payment information, including ZIP code.

Payment Information: We employ third-party payment processors and related service providers to handle our eCommerce and point-of-sale experiences, as well as other parts of the Services enabling product purchases. When processing credit card payments, we receive limited information, such as the last 4 digits of your card and your ZIP code. Our third-party processors collect this data directly, using it for transaction processing, security, legal compliance, and fraud detection.

Communications: If you contact us, we may receive information like your name, email address, and phone number, as well as the contents of your communications. This may encompass inquiries, requests, questions, or issues related to food orders, your account, our Services, or other topics you wish to discuss.

Events and Programs: When you register for or attend one of our hosted, sponsored, or attended events or programs, we may collect information such as your name, email address, phone number, and other details linked to your event attendance. We may also gather information, such as images or audiovisual materials, during these events, which may depict you.

Surveys, Promotions, and Sweepstakes: Participating in surveys, sweepstakes, contests, giveaways, or other promotions may entail providing specific information, such as basic contact details and relevant survey or promotion-related information.

Audio or Visual Information: This includes CCTV footage and other information related to the security of our physical locations. Audio recordings may be collected if you call our customer service phone number.

Health Information: We may collect health data from Guests and account holders as necessary to provide a safe environment, in response to public health guidance or mandates from government authorities, or as required by law.

Information from Suppliers, Vendors, Business Partners, Licensees, and Similar Businesses

Contact and Business Information: If you are a company or organization we engage with, or one of their personnel, we may collect your name, phone number, email address, postal address, government identifier, business name, industry, location, and other relevant information, which you may provide directly or through third-party portals and platforms.

Financial and Transactional Information: In cases where we need to make payments to you or receive payments from you, we may collect financial account and related transactional data.

Communications: Similar to Guest and account holder communications, if you contact us, we may receive information such as your name, email address, phone number, and the contents of your communications.

Events and Programs: Information such as your name, email address, phone number, and related details may be collected when you register for or attend events or programs hosted, sponsored, or attended by us. This information may come from individuals who interact with or express interest in RoboBurger or our Services. We may also capture information, including images or audiovisual materials, during these events.

Surveys, Promotions, and Sweepstakes: Participating in these activities may involve providing information, such as basic contact details and relevant survey or promotion-related information.

Information We Collect Through Automated Means

We may automatically collect information related to your use of the Services and your interactions with us. This includes:

Usage Data

We gather and analyze information about how you use our Services. This encompasses the dates and times you access our Services, the features and pages you visit, the type(s) of browser you use to access our Services, the content you upload or post, error logs, system activity, and the websites or applications through which you access our Services. Additionally, we collect and analyze transaction information, including the services requested, order placement or request times, and amounts charged.

Device Data

Information about the device(s) you use to access our Services is collected and analyzed. This may include your IP address, device hardware details, operating system and version, language preferences, unique device identifiers, advertising identifiers, and information about your mobile network.

Location Information

When you use our Services, we and our service providers may collect precise location information, based on your device settings and permissions. We may also collect general location data from your device or computer. "General" location information typically identifies the city and state based on your device's IP address. We request your permission before collecting precise GPS location information. This information allows us to provide customized services, content, promotional offers, and other location-based information. Please note that precise geolocation data is considered "sensitive personal information" under certain privacy laws, and we process it in accordance with applicable legal requirements. You can disable precise geolocation tracking on your device. For more details, refer to the "Your Rights and Choices" section below.

Information from Cookies and Similar Technologies

We, along with our service providers, may gather information using "cookies" and similar technologies like tracking pixels. These technologies help us understand how you navigate our Services, identify popular content, enhance the user experience, provide authentication, tailor preferences, detect fraud, and collect usage, device, and location data as described earlier. We may also use cookies and similar technologies for other purposes as described below:

Essential Cookies: These cookies are vital for the operation of our Services. They enable you to move around the website and use its features.

Analytics and Performance Cookies: These cookies help us understand how our Services perform and how users interact with them. We use this information to improve the quality and relevance of our Services.

Advertising and Marketing Cookies: We, along with third-party advertisers and ad networks, may use cookies to deliver relevant advertisements to you, both on and off our Services. These cookies may also help us measure the effectiveness of our advertising campaigns.

Functionality Cookies: These cookies allow us to remember choices you make on our Services (such as language preferences) and provide enhanced, more personalized features.

Social Media Cookies: Our Services may include certain social media features (such as the Facebook "Like" button). These features may collect your IP address and the pages you visit on our Services, and they may set a cookie to enable the feature to function properly.

Information from Social Media

If you interact with our Services through a social media platform (such as by clicking "Like," "Share," "Follow," or similar buttons), we may collect the information that you make available to us on that page, including your social media account ID or username and other public information associated with your account. We will comply with the privacy policies of the relevant social media platform, and we will only collect and store such information that we are permitted to collect by these social media platforms.

Information from Integrated Third-Party Services

We may also collect information about you from third-party services that you have explicitly or implicitly connected to our Services. For example, if you log into our Mobile App using your Google or Facebook account, we may collect information from those accounts, such as your email address and profile picture. We may also collect information about your interactions with our Services through third-party platforms, such as when you post or share content from our Services on social media sites.

Information from Other Sources

We may obtain information about you from other sources, including third-party partners, public databases, joint marketing partners, data providers, and from other third parties. This information may include demographic information, interests, and publicly observed data, such as from social media and online activity.

How We Use Your Information

We use the information we collect for various purposes, including:

Providing and Improving Our Services

We use your information to:

Fulfill and manage orders, including processing payments, communicating with you about orders, providing delivery or pickup services, and responding to order inquiries.

Customize your experience by offering personalized content and recommendations based on your preferences.

Improve our Services, develop new products, and conduct research and analysis.

Monitor and analyze usage patterns, aggregate usage data, and perform data analytics.

Enforce our Terms of Use and other policies.

Communication and Customer Support

We use your information to:

Respond to your requests, comments, or questions, and provide customer support.

Send transactional emails, such as order confirmations and updates.

Send administrative information, such as changes to our terms, conditions, and policies.

Manage your account, including account verification and password reset requests.

Send marketing and promotional communications (where you have requested them or when permitted by law).

Communicate about products, services, events, and programs offered by us and our partners.

Facilitate and process requests for event participation, promotions, surveys, and sweepstakes.

Security and Fraud Prevention

We use your information to:

Detect and prevent fraud, unauthorized access, or misuse of our Services.

Secure our networks and systems.

Comply with applicable legal requirements, industry standards, and our policies.

Legal and Compliance Purposes

We use your information to:

Comply with legal obligations, process legal claims, and respond to law enforcement requests.

Investigate and resolve disputes.

Protect our rights and interests, as well as those of third parties.

Marketing and Advertising

We use your information for marketing and advertising purposes, including to:

Personalize content and offers that we display to you on our Services and on third-party websites.

Send you promotional and marketing materials, newsletters, and other communications that you have requested or that we believe are of interest to you.

Conduct surveys, sweepstakes, contests, and other promotions.

Analyze the success of our marketing and advertising campaigns.

Comply with our legal obligations.

Research and Analysis

We use your information for research and analysis purposes, including to:

Conduct research on user demographics, interests, and behavior.

Analyze and generate insights from user data, interactions, and preferences.

Develop new products, services, features, and functionalities.

Merger, Sale, or Other Business Transaction

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. If such a transfer occurs, the acquiring company's use of your information will still be subject to this Privacy Policy.

How We Share Your Information

We may share your information with the following categories of recipients:

Service Providers

We may share your information with third-party service providers that perform services on our behalf, including payment processing, order fulfillment, delivery, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers have access to your information solely for the purpose of performing their services on our behalf.

Business Partners

We may share your information with our business partners and collaborators, including sponsors of events, contests, and promotions. These partners may use your information to send you promotional and marketing communications, as permitted by law.

Affiliates and Subsidiaries

We may share your information with our affiliated companies and subsidiaries for the purposes described in this Privacy Policy.

Legal Obligations and Protection of Rights

We may share your information:

To comply with a legal obligation, including responding to lawful requests from public authorities and law enforcement agencies.

To protect and defend our rights, interests, and property.

To prevent or investigate possible wrongdoing in connection with our Services.

To protect the personal safety of users of our Services or the public.

With Your Consent

We may share your information with your consent.

Business Transfers

We may share your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. If such a transfer occurs, the acquiring company's use of your information will still be subject to this Privacy Policy.

Aggregated and De-Identified Information

We may share aggregated and de-identified information about our users, which cannot reasonably be used to identify you.

In the Event of Legal Proceedings

We may share your information to comply with a court order or other legal process, as well as to establish or exercise our legal rights or defend against legal claims.

With Your Explicit Consent

We may share your information in other ways, with your explicit consent.

Your Rights and Choices

Account Information

You may update or correct your account information at any time by logging into your account settings. You may also request that we delete your account entirely. To make such a request, please contact us at contact@theroboburger.com.

Email Preferences

You can always opt-out of receiving promotional and marketing emails from us by following the unsubscribe instructions in those emails. Even if you opt-out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Cookies and Tracking Technologies

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Services may become inaccessible or not function properly.

Data Subject Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These rights may include:

Accessing your personal information.

Correcting inaccuracies in your personal information.

Deleting your personal information.

Withdrawing consent.

Objecting to the processing of your personal information.

Restricting the processing of your personal information.

Requesting data portability.

To exercise any of these rights, please contact us at [contact email address]. We will respond to your request within a reasonable timeframe and as required by applicable law.

Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child under the age of 13, we will take appropriate steps to delete that information. If you believe that a child under the age of 13 may have provided us with personal information, please contact us at [contact email address].

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.

The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Services. Any transmission of personal information is at your own risk.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes to how we treat our users' personal information, we will post the new Privacy Policy on this page with a notice that the Privacy Policy has been updated.

Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:

RoboBurger Enterprise Inc

15 Camp Alley

Newark NJ 07102

Contact@theroboburger.com

Last Updated: September 13, 2023

The Information We Collect

We collect various categories of information from you as described below. Please refer to the sections for each category for more details on the purposes of use and disclosure:

1. Identifiers

Purpose of Use:

Process orders
Provide the Services and customer service
Verify and authenticate your information, account, and interactions with us
Communicate with you
Personalize your experience and customize the Services
Manage health and safety in our physical locations
Understand your interests and engage in research, analysis, and reports
Marketing and advertising purposes
Bug detection and error reporting
Security, fraud, and legal compliance

Categories of Third Parties:

Food recipients
Service providers
Advertising partners and advertisers
Affiliates
Entities for legal and security purposes
Entities for sales or transfer of business or assets
Others with your consent

2. Customer Service Information

Purpose of Use:

Process orders
Provide the Services and customer service
Communicate with you
Improve the Services
Bug detection and error reporting
Security, fraud, and legal compliance

Categories of Third Parties:

Service providers
Affiliates
Entities for legal and security purposes
Entities for sales or transfer of business or assets
Others with your consent

3. Financial Information

Purpose of Use:

Process orders
Communicate with you
Verify and authenticate your information, account, and interactions with us
Provide the Services and customer service
Bug detection and error reporting
Security, fraud, and legal compliance

Categories of Third Parties:

Third-party payment processors
Entities for legal and security purposes

4. Transactional Information

Purpose of Use:

Process orders
Communicate with you
Provide the Services and customer service
Improve the Services
Understand your interests and engage in research, analysis, and reports
Marketing and advertising purposes
Bug detection and error reporting
Security, fraud, and legal compliance

Categories of Third Parties:

Food recipients
Service providers
Advertising partners and advertisers
Affiliates
Entities for legal and security purposes
Entities for sales or transfer of business or assets
Others with your consent

5. User-Generated Content

Purpose of Use:

Process orders
Communicate with you
Provide the Services and customer service
Improve the Services
Understand your interests and engage in research, analysis, and reports
Marketing and advertising purposes
Bug detection and error reporting
Security, fraud, and legal compliance

Categories of Third Parties:

Service providers
Advertising partners and advertisers
Affiliates
Entities for legal and security purposes
Entities for sales or transfer of business or assets
Others with your consent

6. Survey, Research, Feedback, or Sweepstakes Information

Purpose of Use:

Communicate with you
Provide the Services and customer service
Improve the Services
Understand your interests and engage in research, analysis, and reports
Bug detection and error reporting
Security, fraud, and legal compliance

Categories of Third Parties:

Service providers
Advertising partners and advertisers
Affiliates
Entities for legal and security purposes
Entities for sales or transfer of business or assets
Others with your consent

7. Business Information

Purpose of Use:

Communicate with you
Provide the Services and customer service
Improve the Services
Bug detection and error reporting
Security, fraud, and legal compliance

Categories of Third Parties:

Service providers
Affiliates
Entities for legal and security purposes
Entities for sales or transfer of business or assets
Others with your consent

8. Internet Network and Device Activity Data

Purpose of Use:

Provide the Services and customer service
Personalize your experience and customize the Services
Improve the Services
Understand your interests and engage in research, analysis, and reports
Marketing and advertising purposes
Bug detection and error reporting
Security, fraud, and legal compliance

Categories of Third Parties:

Service providers
Advertising partners and advertisers
Affiliates
Entities for legal and security purposes
Entities for sales or transfer of business or assets
Others with your consent

9. Audio or Visual Information

Purpose of Use:

Provide the Services and customer service
Personalize your experience and customize the Services
Improve the Services
Understand your interests and engage in research, analysis, and reports
Bug detection and error reporting
Security, fraud, and legal compliance

Categories of Third Parties:

Service providers
Affiliates
Entities for legal and security purposes
Entities for sales or transfer of business or assets
Others with your consent

10. Geolocation Information

Purpose of Use:

Process orders
Provide the Services and customer service
Personalize your experience and customize the Services
Improve the Services
Understand your interests and engage in research, analysis, and reports
Marketing and advertising purposes
Bug detection and error reporting
Security, fraud, and legal compliance

Categories of Third Parties:

Service providers
Advertising partners and advertisers
Affiliates
Entities for legal and security purposes
Entities for sales or transfer of business or assets
Others with your consent

11. Information About Others

Purpose of Use:

Process orders
Communicate with you and others
Provide the Services and customer service
Improve the Services
Understand your interests and engage in research, analysis, and reports
Marketing and advertising purposes
Bug detection and error reporting
Security, fraud, and legal compliance

Categories of Third Parties:

Service providers
Advertising partners and advertisers
Affiliates
Entities for legal and security purposes
Entities for sales or transfer of business or assets
Others with your consent

12. Health Information

Purpose of Use:

Process orders
Communicate with you and others
Provide the Services and customer service
Improve the Services
Security, fraud, and legal compliance

Categories of Third Parties:

Service providers
Affiliates
Entities for legal and security purposes
Entities for sales or transfer of business or assets
Others with your consent

13. Other Information

Purpose of Use: The purposes of use will depend on the additional information you provide.
Disclosure: Disclosure will depend on the additional information you provide.

Sale and Sharing of Personal Information

As outlined in the "How We Disclose Information We Collect" section, we may disclose information to third parties for various purposes. Some of these disclosures may be considered a "sale" under the California Consumer Privacy Act (CCPA). We also share personal information with third-party advertising providers for targeted advertising purposes. The following chart lists the categories of personal information we have sold or shared over the last 12 months:

Category of Personal Information

Categories of Third Parties to Which we Have “Sold” this PI

Categories of Third Parties to Which we Have “Shared” this PI

Identifiers